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FAQ

GENERALPAYMENTORDERSSHIPPINGSUSTAINABILITY

GENERAL
APC carries packaging in our warehouse (stock) that has lower minimums and can ship quickly. We also can modify packaging to exactly fit your brand (custom) but the minimums are higher and the process takes longer. We carry a variety of airless bottles, acrylic bottles and jars, tubes and tottles, in different materials as well as color cosmetic packaging. We also offer custom mold services.
We show the most popular pieces on our website, but we also can help you find the perfect packaging for your brand. Just ask one of our representatives to help you.
We offer samples of our in-stock items free of charge. For larger sample requests, there is a reasonable fee. We also ask that clients cover the shipping with their own FedEx or UPS account or via credit card. There is a fee for some custom samples which covers the cost of manufacturing and importing the samples for you.
We strongly recommend that you test your product with container options with your labs prior to any volume purchase. We can assist you with what is typically used for various products, but product testing is solely your responsibility.
Yes, we have a product catalog. As we lead the way towards becoming a sustainable company, we have downloadable catalogs. If you need a printed catalog, please let us know.
We are here to make your search much easier. We talk about packaging every day, so you can either call us or chat with us on the website.
Yes, all our products are BPA free.
For our stock packaging, we do not handle the printing but we do have some printing companies that we can refer to you. For our custom packaging, we can decorate your packaging in a variety of ways to meet your branding needs.
If you are using one of our molds to design your packaging, we can alter almost everything. We want the packaging to meet your branding needs.
Absolutely, we can make a private mold to suit virtually any customer’s needs.

PAYMENT
Please refer to the terms and conditions link here.
For in stock orders we accept all major credit cards, wire/ACH, or company check. For Custom orders, we accept only wire/ACH or company check. We also accept personal checks, however the check must clear before items will be shipped.

ORDERS
Yes, we offer volume discounts.
If we have products that are discounted, you can find them on our product specials page here.
All shipments are thoroughly inspected prior to leaving our factory.
Currently our website is not set up for online orders. But, we are always looking for new ways to improve our service and make working with us easier, so maybe in the near future, this will be an option.
For our stock items the minimum quantities start at just $300. We do sell everything by the case pack, so actual quantities vary. For our custom items, the minimums depend on the material which starts at 5,000 pieces.
Stock items typically ship from our Ft. Lauderdale warehouse within 24-48 hours after the order has been approved and processed. For custom products, the timeline will vary.
Absolutely not. We will keep all your information confidential.
Generally, orders cannot be canceled once production has begun, however we do understand that situations arise. Please let us know as soon as possible and we will try to work something out. There may be charges for materials already used.
Artwork should be submitted in either .eps, .ai or .pdf format at 300dpi with all text outlined. All Pantone colors must be specified on the artwork and all blacks should be 100% black, not 4-color black.

Shipping & Return Policy
We can arrange the shipping for you whether its UPS for small orders or ground trucking for pallet orders. You can also make arrangements via your own carrier and just send us the bill of lading. We will provide you the pallet specs.
For stock orders, we prefer to use our shipping account. It allows us to take responsibility throughout the entire process and can replace anything broken in transit. You can use your shipping account if you provide us the labels, but we do not warranty if there is damage en route. You will have to address that with your shipping company.
Once your order has been shipped you will be notified via an email from FedEx/UPS as well as your Account Representative that will provide you with the tracking information.
Generally, we do not take opened boxes back unless there is a defect, in which case we require samples back to investigate. If a return is requested and the box is not open for reasons such as ordering incorrectly or a customer cancelled order, a 15% restocking fee is charged. Please note that the request must be received within 15 days of receipt of goods.
We stand behind our products 100%. If items are received defective, we will work diligently to replace your order.
For stock items, we work with your freight forwarder to ensure you can still receive our high-quality packaging. For custom orders, we can quote you ex-works.

SUSTAINABILITY
APC Packaging has experience working with numerous brands on achieving their sustainability requirements. These requirements can vary from components made with Post Consumer Recycled (PCR) material to refillable packaging. The question we would like to understand in an effort to create best solutions for you is “What does your brand believe is sustainable”? OR “What does sustainability mean to your brand”? Look at all our sustainable packaging options here
APC currently offers PCR in PP, HDPE for blow molding or extrusion, PET and ABS. Many of our components made from one of these materials can have PCR. Ask your Account Manager for more details.
PCR is an acronym for Post-Consumer Recycle, which has become more and more sought after and is commonly misunderstood and associated with other forms of recycle.
Learn more about PCR
Currently, PCR is only available in our custom category and the MOQ is 25M.
The lead time is currently the same as using our virgin materials. Ask your Account Manager for more details.
No, not in any way.
PCR varies by component and generally ranges from 25 to 50% and sometimes up to 100%
Yes, we have successfully produced components at varying levels of PCR and white colors.
#1 = PET, #2 = HDPE, #3 = PVC, #4 = LDPE, #5 = PP, #6 = Polystyrene and #7 is for all other plastics currently.
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